More Detail on Voice & Data Communication Services

Voice Communication / Telecommunication Services

TCS Group provides telecommunication services that encompass:

• Site surveys and interfacing with our customers to determine capacity, features and dialing plan
• Comprehensive design and engineering services
• Provision of detailed no obligation quotes
• Assistance with the selection and ordering of services [Plain old telephone service (POTS) telephone, modem and fax lines or DSL, T-1 etc.
• Arrangements to run the wire of the selected service carrier to connect to the minimum point of entry (MPOE) (the closest practical point to where the cables enter the building)
• Configuration, interface, and programming of KSU/VRU equipment
• Professional installations of your telecom network and phone system
• Testing and certification that the system is fully function and performing to specification
• Coordination of all cutover-installations with the toll, local and long distance carrier of your choice
• Reconfigurations resulting from moves, additions and changes (MAC)
• Economical Preventive Maintenance Contracts
• Extended Manufacturer’s Warranties for labor and materials
• Customer Training on the new telecommunication system and features (providing cheat sheets)
• Provision of Customer Support as needed
• Emergency Service 24 hours a day, 365 days a year
• NEC Leasing

To read more on "Be Wise About Selecting a Phone System" - Click here

Data Communication / Computer Networking Services

Our networking services include:

• Network Support
  • Multi-Site Design & Deployment
  • Router/Switch Installation/Configuration
  • Networked Data Storage Solutions
  • Network/Systems Redundancy Solutions
  • Local-Area (LAN) and Wide-Area (WAN)
  • Virtual Private Networks (VPN)
  • Wireless Network Setup/ WIFI Product Solutions
  • Frame Relay Networks
  • Wireless Security (WEP, WPA)
  • Network Security Assessment
  • Firewall Installation/Setup
  • Firewall/Switch Configuration
  • Firewall Log Maintenance
  • Anti-Virus, Anti-Spam and Anti-Spyware Solutions
  • Intruder Detection System Enabling
  • Virtual Network Installation/Configuration
  • Power Protection Solutions
  • System Administration & Pro-Active Network Monitoring
  • Disaster Recovery
• Desktop & Server Support
  • Installation/Setup
  • Server Cluster Solutions
  • Print Server Installation/Configuration
  • Active Directory Installation
  • Dynamic Name Server Configuration
  • Remote Access Configuration
  • Corporate E-mail Setup/Configuration
  • Corporate Software Installation
  • Anti-Virus and Spyware Removal
  • Workstation Troubleshooting/Analysis
  • OS / Network Migration Planning & Installation
  • Windows 98, 2000, XP, Mac OS
  • Windows 2000/2003 Server, MS Terminal Server, MS IIS Server, Novell, Unix, AppleTalk
  • Hard Drive Installation/Configuration
  • Computer Repair
• Hardware Support
  • Computer Installation/Configuration
  • System Setup & Troubleshooting
  • Peripheral Driver Installation/Upgrades
  • Printers
  • Scanners
  • Hard Drives & Zip/Jazz Drives
  • CD/DVD Drives & Writers
  • Video & Sound Cards
• Software Support
  • Operating Systems Installation/Upgrades
  • Resource Conflict Resolution
  • Service Packs & Security Patches
  • Internet Access Configuration with ISP
  • Operating System Restore
  • Corporate E-mail
  • MS Office Installation/Upgrade
  • Instant Messaging Setup
• Data Recovery, Migration, Encryption, Backup Offsite Backup
• Trouble Shooting, Equipment upgrades and additions
• Maintenance Contracts - scheduled on-site visits on a monthly, quarterly, semi-annual and/or annual basis and remedial response to service calls
• Ongoing Customer and Technical support

Feel free to contact us by phone or email if you have a question or would like to request a quotation.